Cancelling and refunds

Last updated 2026-10-11. Version v1 (2026-10-11).

1. Cancelling Pro

• Open your account page in the app and tap Cancel Pro. That is it. No email, no call, no retention screen.
• Cancelling stops the next charge. You keep Pro, and your Pro credits for the month, until the end of the period you already paid for. Then your account goes back to Free and you keep any free or pack credits you still have.
• If you cannot reach the account page, email support@tipsytrivia.ai from the address on the account and say "cancel". We do it the same business day.

2. The 7-day refund

If you ask within 7 days of your first charge, whether that was your first Pro month or your first credit pack, we refund that charge in full. You do not have to tell us why.

• A refund of a Pro month ends Pro right away and removes the unspent Pro credits from that month.
• A refund of a credit pack removes the unspent credits from that pack. Credits you already spent on topics are not refundable, and we do not refund a pack that has been fully spent.
• The 7 days count from the charge shown on your Stripe receipt, which is also the date in the email we sent you.
• This is a one-time courtesy per account. Later charges follow section 3.

3. After the first 7 days

• Pro renews every month until you cancel, as the terms say. Cancel before the renewal date and you are not charged again.
• We do not give partial refunds for the unused part of a month, and we do not refund a renewal because you forgot to cancel. If you cancel within 48 hours of a renewal charge and have not used any Pro credits that month, email us and we will usually refund it anyway, but that is a courtesy and not a promise.
• Credits, free or paid, have no cash value and are not refundable once spent.
• If we close your account for breaking the terms, no refund is owed.

4. Billing mistakes

If you were charged twice, charged after you cancelled, charged the wrong amount, or charged for something you did not buy, tell us and we refund it in full, whenever you notice. Please check your card statement: the charge appears under our Stripe descriptor, which we show you at checkout.

5. How to ask

1. Email support@tipsytrivia.ai from the address on your account with "Refund" in the subject. Say what you were charged and when.
2. We reply within 2 business days. For a 7-day refund or a billing mistake, the reply is the refund.
3. Stripe sends the money back to the card you paid with. It usually shows up in 5 to 10 business days, depending on your bank.

6. Chargebacks

Please ask us before disputing a charge with your bank. A chargeback costs us a fee even when we would have refunded you anyway, so while a dispute is open we suspend paid features on the account. Once it is resolved, or if you withdraw it, everything comes back.

7. If the service is down

If a long outage on our side means you could not use Pro for a meaningful part of a month, email us. We will extend your Pro period or refund part of the month, whichever you prefer. Short outages, and problems with your own device or network, are not covered.

8. Contact

Sheikh Consulting Corp, a Wyoming corporation, operating from Massachusetts, United States. Email: support@tipsytrivia.ai.